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JETWORKSAI

Automotive

The invoice comes out of the job.

A workshop running paper job cards, remembered labour and a Friday invoicing scramble. We built the board the whole workshop works from: booking to collection, with labour and parts captured against the vehicle as they happen.

SectorAutomotive
EngagementDiscovery, build, ongoing improvement
DisciplinesCustom software · workflow automation
ShapeWorkshop operations platform

01 / The problem

Work was done, then remembered, then billed.

Job cards moved around the workshop on paper. Technicians wrote hours at the end of the day. Parts came off the shelf with a note. On Friday someone rebuilt the week's invoicing from whatever notes had survived.

Every gap in that chain was either unbilled work or a conversation with a customer about a charge nobody had authorised.

Job cardspaper, carried around the workshopone copy
Technician timewritten down at the end of the dayfrom memory
Partsoff the shelf with a noteoften missed
Bookingsa diary and the phonedouble booked
Invoicingrebuilt on Friday from notesunbilled work

02 / The platform

Digital job cards with time tracking, workflow states from booking to collection, parts allocation, and invoicing generated from the work actually recorded.

One board, moving through a working day.

workshop board · 4 bays08:00, thursday
booked4
in bay1
awaiting parts0
ready0
Hilux SR5, 2019job 4482Booked in for a shudder under braking. The complaint is recorded in the customer's words before anyone touches the vehicle.click another vehicle on the board to follow it instead
StatebookedAuthorised worknone yetLabour recorded0.0 hInvoicenot started

Illustrative walkthrough. Vehicles, job numbers and amounts are representative, not client data.

03 / How it was built

Shipped in stages, in the order that removed the most pain.

01

Digital job card

The single record for a vehicle in the workshop: complaint, diagnosis, authorisation, parts and labour.

02

Workflow states

Booking through to collection as explicit states, so nothing sits in an undefined limbo.

03

Time tracking

Technicians start and stop against the job, capturing labour as it happens rather than from memory.

04

Invoice builder

The invoice assembles itself from the recorded work, with anything unauthorised flagged before it goes out.

04 / What changed

The workshop runs off one board, and invoices come out of the job rather than out of someone's recollection.

BeforePaper job cards moving around the workshop
NowOne board showing every vehicle and its state
BeforeTechnician hours written down at the end of the day
NowLabour captured against the job as it happens
BeforeInvoicing rebuilt on Friday from surviving notes
NowInvoice generated from the job record
BeforeVehicle history held by whoever remembered it
NowFull service history per vehicle, searchable

Tell us what you want to improve.

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